Terms & Conditions

1. Who we are

The online store www.gamateh.com (the “Store”) is owned and operated by:

GAMATEH Ltd. UIC: 103884207 Registered office: 149 Hristo Smirnenski Blvd., 9010 Varna, Bulgaria Email: office@gamateh.com Phone: +359 52 390 666 / +359 888 008604

In these Terms, GAMATEH Ltd. is referred to as “we”, “us” or the “Seller”. Any person or company placing an order through the Store is referred to as “you”, the “Customer” or the “Buyer”.

2. Scope

These Terms & Conditions govern the use of the Store and every distance sales contract concluded between the Seller and the Buyer through the Store. By placing an order, creating an account, or otherwise using the Store, you confirm that you have read, understood and accepted these Terms.

If you are purchasing as a consumer (a natural person acting outside your trade or profession), nothing in these Terms limits the rights granted to you by mandatory consumer protection law.

3. Changes to these Terms

We may update these Terms from time to time. The version published on the Store at the moment you place an order is the version that applies to that order. Changes never apply retroactively to orders already placed.

4. Products and product information

We make every effort to describe our products accurately. Product images are illustrative: packaging, colour or design details may differ slightly from the images shown, without affecting the essential characteristics of the product.

All products, including discounted and promotional items, are offered while stocks last.

5. Prices

All prices in the Store are displayed in euro (EUR) and include VAT, unless expressly stated otherwise. [CONFIRM: dual EUR/BGN display during Bulgaria’s euro transition period]

Prices do not include delivery costs. Delivery costs are displayed separately before you complete your order (see our Shipping & Payment page).

We may change prices at any time. Price changes do not affect orders that have already been confirmed.

In the event of an obvious technical error in a displayed price, we will contact you before processing the order. You may then confirm the order at the correct price or cancel it free of charge with a full refund of any amount paid.

6. Placing an order

Orders can be placed with or without registering an account. To place an order, add the desired products to your cart, follow the checkout steps, provide the requested delivery and contact details, and submit the order.

Submitting an order constitutes an offer by you to purchase the selected products. The contract of sale is concluded when we confirm the order by email or telephone.

We may contact you by phone or email to confirm the order or clarify delivery details, using the contact information you provided at checkout.

7. Order refusal and cancellation by the Seller

We may decline or cancel an order, in whole or in part, in the following cases: the product is out of stock; there is an obvious error in the product price or description; we are unable to verify the order details with you; or there are reasonable indications of abuse or fraud.

If we cancel an order that you have already paid, we will refund the full amount paid within 7 days at the latest, using the same payment method you used.

8. Invoicing

An invoice is issued on the basis of the details provided by the Buyer at checkout. Please check your billing details carefully; we are not responsible for errors resulting from incorrect information provided by the Buyer. If you require a VAT invoice for a company, enter the company details at checkout or contact us before the order is dispatched.

9. Right of withdrawal, returns and warranty

If you are a consumer, you have the right to withdraw from the contract within 14 days of delivery without giving any reason. Full details, conditions and the withdrawal form are set out on our Returns & Right of Withdrawal page.

All products are covered by the legal guarantee of conformity and, where applicable, a manufacturer’s commercial warranty. Details are set out on our Warranty & Claims page.

The right of withdrawal does not apply to buyers acting in a business capacity (B2B purchases).

10. Delivery and transfer of ownership

Delivery terms, couriers and costs are described on our Shipping & Payment page.

Ownership of the products passes to the Buyer upon delivery and full payment. Receipt of the products is evidenced by the Buyer’s signature on the courier’s delivery document. The risk of loss or damage to the products passes to the consumer at the moment the consumer (or a third party indicated by the consumer, other than the carrier) takes physical possession of the products.

11. Liability

We are not liable for damage caused after delivery by improper storage, incorrect or unauthorised installation, misuse, or unauthorised modification of the product.

We are not liable for failure to perform our obligations where this is due to force majeure — an unforeseeable event beyond our control that could not have been avoided.

To the extent permitted by law, our total liability in connection with an order is limited to the value of the products ordered and paid for. This limitation does not apply to liability that cannot be limited under mandatory law, including liability towards consumers for lack of conformity.

12. Intellectual property

All content published in the Store — including logos, graphics, photographs, texts, videos and multimedia — is the property of GAMATEH Ltd. or its licensors. Trademarks and logos of the products offered belong to their respective manufacturers.

You may view and copy content for personal, non-commercial use only. Any other reproduction, distribution, publication or modification of Store content requires our prior written consent.

13. Third-party links

The Store may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

14. Personal data

We process personal data in accordance with our Privacy Policy and Cookie Policy.

15. Governing law and dispute resolution

These Terms are governed by Bulgarian law.

We aim to resolve any dispute amicably. If you are a consumer and we cannot reach an agreement, you may refer the dispute to an alternative dispute resolution (ADR) body. The competent ADR body in Bulgaria is the Commission for Consumer Protection (Комисия за защита на потребителите), 4A Slaveykov Sq., Sofia 1000, www.kzp.bg.

Any dispute that cannot be resolved amicably or through ADR shall be settled by the competent Bulgarian court.

16. Severability

If any provision of these Terms is found to be invalid, the remaining provisions remain in full force and effect.

17. Contact

For any questions about these Terms, contact us at office@gamateh.com or +359 52 390 666.